Working at New House

We observed sufficient staffing levels to meet people's needs. Relatives told us there was enough staff and one relative said, 'There is always plenty of staff around.'

Staff were positive about the training provided. They told us when they asked for additional training on areas such as mental health, this was listened to and organised for them. Records showed staff received regular supervisions and annual appraisals.

People had access to a range of regular activities which met their wider needs. The staff provided access to activities both within the service, in the neighbouring facilities and in the local community including 'pamper nights', visiting musicians, karaoke events, cinema and theatre trips.