Working at New Forest Nursing Home

Medication safety has problems like generic instructions for extra anxiety meds for different people and giving over-the-counter remedies to staff and visitors instead of residents.

PRN protocols were still generic. For example, we looked at protocols for 3 people who were prescribed medicine for periods of agitation or anxiety. All 3 protocols were the same... staff had administered the medicines to staff on duty and to visitors rather than just people living at the service.

Staff numbers are adequate but residents sometimes wait for help or can't easily find staff.

People gave mixed feedback about staffing levels... others told us they sometimes had to wait for staff... at times staff were hard to locate. Some people told us that when they used their call bell, staff would switch the bell off and then return as soon as they were free.

Wound care records are not fully up to scratch with unclear photos and inconsistent measurements making it hard to track progress.

Some photographs of wounds we looked at were unclear. Staff had photographed some wounds from different angles on different occasions and wound measuring tools were still inconsistently in use.