Working at New Fairholme

The registered manager had an electronic reporting system in place that allowed them to record incidents and accidents. Patterns and trends were then analysed and action taken where necessary to reduce the likelihood of the incident reoccurring.

People, their relatives and staff all told us there was a positive culture within the home and the management were approachable.

There were enough staff to meet people's individual care needs.

The provider promoted the use of champions. This supported staff members to develop their skills and knowledge in an area of interest. These champions promoted best practice in their particular area of expertise and shared this with other members of staff... For example, dignity and dementia care.

People enjoyed meaningful activities and there were appropriate opportunities to engage with the activities coordinator in groups or on a one to one basis. The Pat Dogs come in two afternoons a week... The four-year olds come in every week... We go to the pub for lunch and to the garden centre.