Last updated: 10 February 2026
"Staff appreciate an approachable manager and feel valued and listened to, but overdue training and gaps in medication records need fixing."
Records showed overall that people received their medicines as prescribed. However, we noted some medicines that were prescribed were not recorded... We recommend the care provider ensures regular checks of the medicine management arrangements
Staff told us they felt listened to and valued by colleagues and the registered manager, and felt comfortable if they needed to raise questions, or in turn make suggestions
consistent levels of staff available to meet people's assessed needs and risks to enable people to be active members of the local community
We identified some overdue training records within the service's training matrix. The registered manager was aware, and refresher training was in the process of being arranged.
Staff told us they felt the registered manager was open and approachable, with one staff member describing them as, 'Firm but fair.'
People were encouraged to keep active through activities within the service, and accessing community activities including walks, swimming, and gardening to support health and wellbeing.
Some staff training is overdue so not everyone has the latest skills and updates.
We identified some overdue training records within the service's training matrix.
Agency staff are used alongside the regular team so shifts might not always have the same familiar faces.
We spoke with ten members of care staff including agency staff
Medication records had gaps and some errors that inspectors spotted and needed quick fixes.
we noted some medicines that were prescribed were not recorded on the paper-based medicine administration record charts to enable staff to record if they had been given.
AI Generated
Last inspected: July 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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