Working at New Dawn

Records showed overall that people received their medicines as prescribed. However, we noted some medicines that were prescribed were not recorded... We recommend the care provider ensures regular checks of the medicine management arrangements

Staff told us they felt listened to and valued by colleagues and the registered manager, and felt comfortable if they needed to raise questions, or in turn make suggestions

consistent levels of staff available to meet people's assessed needs and risks to enable people to be active members of the local community

Staff told us they felt the registered manager was open and approachable, with one staff member describing them as, 'Firm but fair.'

People were encouraged to keep active through activities within the service, and accessing community activities including walks, swimming, and gardening to support health and wellbeing.