Working at New Bradley Hall
Compton Drive, Kingswinford, DY6 9NS
Operated by Black Country Housing Group Limited
66 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"Approachable responsive management and robust safety systems, although staffing shortages in the mornings and training refreshers are needed."
Safety & Risk
7/10
✓
The provider had robust systems in place to safeguard people from abuse... Medicines were managed safely.
Staff Culture
6/10
✓
Staff understood, felt confident and well supported in their role.
Staffing Levels
5/10
!
Some people told us they did not think that there was always enough staff, usually in the mornings.
Training & Dev
6/10
✓
There was some need for training refreshers, but this had been identified and training updates were on going.
Management
7/10
✓
The registered manager and staff were approachable, organised, listened and responded to people and acted on feedback shared with them.
Programmes
6/10
✓
There was evidence of people having access to numerous activities they enjoyed... dancing; singing and we have a choir.
Points to consider
Some residents say there aren't always enough staff in the mornings.
Some people told us they did not think that there was always enough staff, usually in the mornings.
Only standard training with some refreshers needed and staff wanting more dementia training.
There was some need for training refreshers, but this had been identified and training updates were on going... I'm happy with the training but would like further dementia training.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews