Working at New Boundaries Group - 331 Fakenham Road

Staff knew how to raise concerns or recognise what might constitute a safeguarding concern... Where medicine errors occurred, this was investigated promptly to ensure there was no negative impact on people... Records documented any incidents, and these were considered in terms of what happened, how was it managed, and whether anything could have been done differently.

Staff told us they felt empowered and a valued member of the team. Everything was discussed openly, and staff's views, and experiences respected.

Staffing levels were maintained using both permanent and agency staff. We met two agency staff, both told us they worked exclusively for this provider.

Staff received training in line with people's assessed needs. Staff told us it was in-depth when it needed to be particularly around mental health, learning disability, autism and how to deescalate behaviours... Training had recently been overhauled and was more interactive training opportunities.

The registered manager was of long standing and had a wealth of experience and was trusted and respected by all staff spoken with, people and relatives. Everyone said they were very visible and a good motivator.

Staff had been successful in significantly reducing the amount of medicines people were taking... One person had lost seven stone and encouraged to do daily exercise. This had led to a reduction in their medicines... significant reduction in incidents.