Working at New Bassett House Care Home
Park Avenue, Mansfield, NG20 8JW
Operated by Derbyshire County Council
40 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.9/10
Key Finding
"Staff feel supported in an open culture with strong safety practices, but governance lacks monitoring of falls and some training needs refreshing."
Safety & Risk
7/10
✓
Staff understood their role in keeping people safe and how to protect them from abuse... Medicines were stored and managed safely... Risks related to people's health and welfare had been appropriately assessed
Staff Culture
7/10
✓
Staff felt the management team were supportive and promoted an open culture within the home. Staff told us there was a strong team spirit
Staffing Levels
6/10
✓
There were enough staff to support people safely... The provider had used agency staff to support staffing numbers, to ensure consistency for people needing support regular agency staff were used
Training & Dev
5/10
!
Some staff still required refresher training in areas such as first aid and safeguarding. The registered manager was addressing this and dates for staff to attend the required training had been booked
Management
5/10
!
Governance systems were not consistently in place to support and monitor the quality of the service and drive improvements; provider had not consistently monitored and analysed information relating to falls
Programmes
5/10
!
People enjoying knitting, using art colouring books and playing dominoes... staff organised a singing session... photographs from a 1940's themed party... weekly bingo session
Points to consider
Some staff still need refresher training in basics like first aid and safeguarding
some staff still required refresher training in areas such as first aid and safeguarding
Managers do not always analyse falls data or audit care plans fully
we could not see analysis of falls recording taking place within the home... audits of care plans had not been completed
Staffing relies on regular agency workers to fill shifts
The provider had used agency staff to support staffing numbers, to ensure consistency for people needing support regular agency staff were used
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews