Working at Nevis House

Staffing is adequate with enough staff to meet needs, but no info on low staff turnover or no agency use.

There were enough staff working at the service to meet people's needs and there were adequate staff recruitment practices in place.

Some gaps in medication guidance, like details missing for applying prescribed creams.

We found detailed guidance was not always in place for when people required prescribed creams to be applied by care staff.

Only basic activities like arts, crafts, trips and entertainers, no specialist programmes or coordinator named.

painting, flower arranging, arts and crafts... outside entertainers come in, the zoo comes in and we have trips out.