Working at Nevin House

Leadership is weak with poor oversight and an interim manager needing extra support.

The provider did not have effective governance systems in place to monitor and improve the quality of the service. It has been identified by the provider that the interim manager needed additional support to effectively manage the service but recruitment for a deputy manager was ongoing.

Staff training has big gaps in key areas like safeguarding and supporting people with learning disabilities or autism.

Staff did not always receive appropriate training to carry out their role effectively and safely. Staff had not received training in supporting people with a learning disability and autistic people or equality, diversity and inclusion.

Medication is not managed safely with unlabelled medicines and poor guidance on as-required doses.

Medicines were not always stored safely. For example, we found unlabelled medicine not belonging to a person in their medicine cabinet. Staff did not always have sufficient guidance around people’s ‘as required’ medicines.