Working at Nevilles Court
Darlington Road, Durham, DH1 4JX
Operated by Durham Care Line Limited
4 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Managers communicate well and staff feel supported in a positive culture, but no structured activities programme and only basic training hold it back."
Safety & Risk
8/10
✓
Risks to people's safety and welfare were identified and well managed. Accidents and incidents were analysed appropriately to ensure there were effective processes to ensure lessons were learnt.
Staff Culture
8/10
✓
Staff said the management team had made improvements and the culture had improved significantly. 'I am able to talk about anything and raise any issues. We are very well supported.'
Staffing Levels
6/10
✓
There were enough staff to meet people's needs safely. Staffing was provided by a consistent staff team meaning people built positive therapeutic relationships with the staff team.
Training & Dev
6/10
✓
Staff had been trained in mandatory training requirements and had received ongoing meaningful supervision.
Management
8/10
✓
Staff were very positive about how the registered manager communicated with them. They told us how their views were actively sought and taken on board.
Programmes
4/10
!
Per 2019 comprehensive inspection: Staff encouraged people to take part in their interests and hobbies. People were supported to access the community, using local shops and facilities.
Points to consider
No structured activities programme or coordinator, so the role is mostly routine personal care with basic community support.
Per 2019 comprehensive inspection: Staff encouraged people to take part in their interests and hobbies. People were supported to access the community, using local shops and facilities.
Only standard mandatory training and supervisions in place, no specialist courses or funded qualifications.
Staff had been trained in mandatory training requirements and had received ongoing meaningful supervision.
Staffing is adequate with a consistent team, but no word on easy workloads or long team stability.
There were enough staff to meet people's needs safely. Staffing was provided by a consistent staff team meaning people built positive therapeutic relationships with the staff team.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews