Working at Neville House
12 Montreal Avenue, Leeds, LS7 4LF
Operated by PNA Care Ltd
22 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Staff feel valued by open management and enjoy the positive culture, but limited activities and busy night shifts hold it back."
Safety & Risk
6/10
✓
We discovered an error had occurred which had resulted in a person not receiving one of their medicines... we recommend the registered manager and provider keep medicines under review.
Staff Culture
7/10
✓
Staff spoke positively of the management team, culture of the service and of how much they enjoyed their job. 'I love my job so much, this is a great place to work, I feel lucky.'
Staffing Levels
6/10
✓
Our observations showed there were sufficient numbers of staff deployed... 'Mostly there's enough staff, it's busy at night time when two are on.'
Training & Dev
6/10
✓
There was a rolling programme of training available to staff. Training records showed staff's training was up to date... programme of staff supervision in place.
Management
8/10
✓
Staff spoke positively of the management team... described the management team as open and approachable... felt valued and listened to by the management team and provider.
Programmes
4/10
!
The registered manager arranged an activity programme which ensured external entertainers came... Records we looked at showed activity was limited and infrequent.
Points to consider
No regular structured activities programme or coordinator, so the role is mostly routine personal care with occasional entertainers.
Records we looked at showed activity was limited and infrequent.
Staffing is adequate but gets busy at night with only two on shift.
'Mostly there's enough staff, it's busy at night time when two are on.'
Medication processes have gaps like missed doses and incomplete records, even though fixed quickly.
We discovered an error had occurred which had resulted in a person not receiving one of their medicines... no record of the competency checks were made.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews