Working at Neva Manor Care Home

Medicines were managed, stored and administered safely. A Legionella risk assessment had not been conducted, in order to assess and manage potential risks from legionella to people.

People were supported by a small, consistent staff team. A staff member said, 'We are OK at the moment staffing wise. All the jobs get done and we don't rush.'

Regular training was completed which included areas specific to people's needs. For example, dementia care, diabetes monitoring and stroke awareness. A staff member said, 'We get a lot of training here.'

The service was well led and managed. A relative said, 'I see the owners all the time and they are around and approachable. It is well-managed.'