Last updated: 10 February 2026
"Staff feel supported in an open culture with good training and engaging activities, but managers slow to fix issues and occasional infection control lapses hold it back."
2022: Minor shortfalls in cleanliness of utility room, empty hand towel dispenser, staff wearing facemask incorrectly, no aprons at some stations.
Per 2019: The service had an open culture. Staff told us the registered manager was supportive and they felt able to raise issues.
Some care staff had been sourced from overseas to help ensure staffing levels in the home remained sufficient to meet people's needs. (2022)
Per 2019: Staff had access to regular updates... induction process... in line with the National Care Certificate... Supervisions had taken place.
Per 2019 comprehensive inspection: The provider had failed to ensure that action was taken when issues had been identified; breaches of Reg 17 Good Governance.
Per 2019: Activity coordinator observed running games, musical sessions, themed events, seaside outings, community trips, school visits.
Managers do not always fix problems straight away after checks, so unclean areas and safety issues can carry on too long.
The provider had failed to act when issues had been identified.
Occasional lapses in infection control like dirty utility rooms, empty towel holders by sinks, and staff not wearing masks or gear right.
minor shortfalls in the cleanliness of a utility room... hand towel dispenser beside the communal washbasin... empty... staff member wearing their facemask incorrectly below their nose... no aprons.
AI Generated
Last inspected: September 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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