Working at Netley Court
Victoria Road, Southampton, SO31 5DR
Operated by Hartwood Care (3) Limited
70 bedsResidential homes
Workplace Score
3.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 3.5/10
Key Finding
"Staff often feel supported, but leadership instability, overstretched staffing, and unsafe medicines handling cause low morale and stress."
Safety & Risk
2/10
✕
The provider was in breach of 1 regulation as they had failed to meet their legal requirements for safe medicines management.
Staff Culture
4/10
!
"Morale is low, some staff want to make a positive change, [staff] haven't had consistency of manager." Most staff told us they felt supported... some staff commented that communication... could be improved
Staffing Levels
3/10
✕
Staff told us that staffing numbers were sometimes challenging and at times they felt overstretched... staff told us at times they felt, "Overwhelmed", "Stressed", and "depleted".
Training & Dev
4/10
!
shortfalls in staff’s medicines and competency training and examples where records were not always detailed... We were not fully assured that all staff had undertaken the appropriate training for medicines
Management
4/10
!
staff were fatigued [and] felt impacted by the instability in leadership in recent months. One staff commented, "Morale is low... [staff] haven't had consistency of manager."
Programmes
/10
✕
Points to consider
Medicines handling isn't safe enough, with staff training shortfalls and incomplete records risking errors.
The service did not have safe systems for appropriate and safe handling of medicines. We found the provider had failed to meet their legal requirements for safe medicines and were in breach of regulation.
Staffing gets stretched especially mornings and with sickness, leaving you feeling overwhelmed and stressed.
All staff we spoke with told us they felt staffing levels needed to improve. Staff told us at times they felt, "Overwhelmed", "Stressed", and "depleted".
Lack of consistent manager and leadership instability hits staff morale and support.
staff were fatigued [and] felt impacted by the instability in leadership in recent months. One staff commented, "Morale is low... haven't had consistency of manager."
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews