Working at Netherclay House
Netherclay, Taunton, TA1 5EE
Operated by Mr Richard Allistone and Mr Patrick Allistone
41 bedsResidential homes
Workplace Score
3.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.2/10
Key Finding
"Good activities and training for staff, but shortages mean call bells go unanswered and safety risks like falls are not managed well."
Safety & Risk
2/10
✕
People did not receive consistent, prompt support from staff to manage risks... Monitoring charts, including repositioning and fluids were not being fully completed and staff did not understand the importance of this monitoring.
Staff Culture
4/10
!
Staff said there was poor communication, and they were not always kept informed about changes at the home. However, they said the registered manager was “open and approachable.”
Staffing Levels
1/10
✕
The provider had failed to ensure there were enough staff to keep people safe from avoidable harm. Staff said there were not enough staff to meet people’s needs and respond to call bells.
Training & Dev
5/10
!
Staff had received training and further training was being delivered to improve staff skills in meeting people’s care needs. For example, in falls management and tissue viability.
Management
3/10
✕
The registered manager did not have a clear system to identify their own priorities. Staff said there was poor communication, and they were not always kept informed about changes at the home.
Programmes
6/10
✓
Per 2022 comprehensive inspection: People had access to a range of activities... exercise classes, singing and dancing sessions; arts and creative crafts, quizzes and movie afternoons.
Points to consider
Not enough staff so you are rushed, call bells go unanswered, and no time to fully read care plans.
Staff said there were not enough staff to meet people’s needs and respond to call bells as they were busy supporting people. They said they didn’t have time to read people’s care plan information in full
Risks like falls, dehydration, and skin sores not handled well with incomplete monitoring charts and ignored doctor advice.
Monitoring charts, including repositioning and fluids were not being fully completed and staff did not understand the importance of this monitoring... staff had not followed the GP guidance
Poor oversight means staffing and safety issues build up without being spotted or fixed in time.
The provider’s oversight and governance failed to ensure systems and processes identified the improvements needed in the quality and safety of care being provided.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews