Last updated: 10 February 2026
"Staff feel supported with enough qualified staff on shifts, but activities have stopped since the coordinator left and safety records are often inaccurate."
A variety of records associated with care and treatment were not always accurate, current or recorded sufficiently. These included records for the safe management of medicines, accidents and incidents.
Staff felt very supported by the management team and were able to report concerns and said they were listened to.
There were enough suitably qualified staff on each shift. However, we received some mixed feedback about staffing levels.
Training records for eLearning showed some topic areas needed to be completed or refreshed... staff supervisions had not been completed as regularly as per the provider’s policy.
There was an acting manager in post who is registered with us at another of the provider’s homes... relatives said, 'I don’t know who the manager is.'
The activities co-ordinator recently left, and the activities have stopped... a lady that goes round the home to do one to one stimulation.
No regular group activities since the coordinator left, just one-to-one chats, so the job is mostly routine personal care.
The activities co-ordinator recently left, and the activities have stopped. There used to be a lot of action but there is a lady that goes round the home to do one to one stimulation.
Medication records and risk notes often inaccurate or out of date, which could cause safety mix-ups.
some records relating to the management of medicines needed improvement... some information was not always accurate and or current.
Acting manager not based here full time and relatives unsure who is in charge, so leadership feels unstable.
There was an acting manager in post who is registered with us at another of the provider’s homes... One relative said, “I don’t know who the manager is.”
AI Generated
Last inspected: November 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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