Working at Nesfield Lodge

They described the culture within the service as friendly and welcoming and the staff who worked there as kind and compassionate... Our observations confirmed staff’s approach was caring and gentle.

There were appropriate staffing levels and skills mix... People received support from regular care workers so experienced continuity of care. One person told us, “The staff are very good, I see the same people.”

Staff received robust training and the appropriate support they needed to deliver safe care to people. Per 2018: mandatory training provided, staff working towards Care Certificate or NVQ.

Per 2018 comprehensive inspection: registered manager advertised open-door policy, approachable and accessible, positive feedback from people, relatives and staff.

People had regular access to the community and were supported to... activities such as trips to local shops, church and rugby clubs, as well as connections with local schools... “There is a good variety of activities.”