Working at Neptune House
8-10 Neptune Terrace, Sheerness, ME12 2AW
Operated by Neptune House Limited
15 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Approachable management, excellent family atmosphere and safe medicines management, although activities lack a dedicated coordinator and training offers no career development."
Safety & Risk
8/10
✓
Systems were in place that showed people's medicines were managed consistently and safely by staff.
Staff Culture
8/10
✓
The service has an excellent family atmosphere.
Staffing Levels
7/10
✓
Staff were consistently deployed in sufficient numbers to meet the needs of the people currently living at Neptune House.
Training & Dev
7/10
✓
Additional training undertaken by staff included epilepsy; autism; downs syndrome; Huntington disease; nutrition and hydration; sexuality and diversity and equality and diversity.
Management
8/10
✓
Staff agreed the registered manager was approachable and easy to talk to.
Programmes
6/10
✓
People said, 'I went to a holiday camp. It was good fun. I listen to music and go to the theatre', 'I go out to clubs' and 'We went to see a musical show at the theatre'.
Points to consider
No dedicated activities coordinator or named specialist programmes, so the role lacks distinctive creative elements beyond outings and events.
People said, 'I went to a holiday camp. It was good fun. I listen to music and go to the theatre. I think the staff listen to me', 'I go out to clubs' and 'We went to see a musical show at the theatre'.
Only standard specialist training with no mention of funded qualifications or career development paths.
Staff training and supervisions continued to be well managed for effective care delivery. All new staff completed an induction when they started in their role.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews