Working at Nelson's Croft

There was a system in place to monitor and review accidents and incidents. Accidents and incidents were reviewed regularly... lessons were learnt through any errors that had been identified, for instance a medication error.

Staff were supported to express their views and contribute to the development of the service... One staff member said, 'They're very supportive...'

The provider employed their own bank staff who were regularly used when cover was needed for shifts.

Staff were also given regular additional training to improve their skills and knowledge. One member of staff said, '[Provider] is very supportive and there's good training.'

Feedback from staff we spoke with was all positive and we were told how supportive the register manager was.

Staff used TEACCH methods to support a person to gain independence in daily living. TEACCH is an adaptive way of tailoring support for a person to help them learn effectively.