Last updated: 10 February 2026
"Approachability of managers and robust safety stand out, although regular agency staff and basic activities without specialist programmes hold it back."
2020 targeted inspection: Robust infection prevention procedures understood by staff, monthly audits, traffic light risk system on doors; 2018: Good safeguarding, risk management, sustained medicines improvements.
Per 2018 comprehensive inspection: Staff felt valued, motivated and well-supported by management who listened and sorted problems straightaway; passionate about providing good care.
Per 2018 comprehensive inspection: There was sufficient staff to meet people's needs; provider had established a regular team of agency staff who knew residents well.
Per 2018 comprehensive inspection: Staff up to date with mandatory and specialist training provided on request (e.g. sensory deprivation), structured induction with shadowing, regular supervision and appraisals.
Per 2018 comprehensive inspection: All people, relatives and staff praised the management of the service and said the team were approachable and a visible presence; staff said 'The manager is brilliant. All the management are there for us 100%.'
Per 2018 comprehensive inspection: Two activity coordinators provided varied activities seven days a week, consulted preferences, joint project with local primary school.
Staff numbers are enough but they use a regular team of agency workers.
the provider had established a regular team of agency staff so people received care and treatment from people who knew them well
Activities are varied with two coordinators but no specialist programmes or therapeutic training for staff.
the provider employed two activity co-ordinators to provide varied activities over seven days
AI Generated
Last inspected: October 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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