Working at Nelson Lodge
Whinfell Close, Off Nelson Road, St Neots, PE19 8AB
Operated by Anchor Hanover Group
64 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Approachable management and proud supportive team, although uncertain staff retention and basic training need attention."
Safety & Risk
6/10
✓
2021 IPC inspection: assured on infection control, testing, cleaning, but 'somewhat assured' on PPE as 'Staff were not always wearing their face masks at all times'.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: staff say 'We are very well supported. There is no doubt about that', 'happy for a relative to be cared for at the service', proud of team.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: 'The service had sufficient numbers of staff to meet the needs of people... We observed staff were patient and unhurried in their duties'.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: staff received induction, supernumerary period, 'training appropriate to their roles', most had supervision, annual appraisals planned.
Management
7/10
✓
Per 2018 comprehensive inspection: registered manager approachable, listens and acts on feedback, 'staff were very proud to be part of a team'.
Programmes
6/10
✓
Per 2018 comprehensive inspection: activity coordinator provides varied programme including bingo, quizzes, themed museum evenings, school visits, outings, tea room events.
Points to consider
Staff numbers are enough for unhurried care, but no details on low agency use or long team retention.
The service had sufficient numbers of staff to meet the needs of people... We observed staff were patient and unhurried in their duties. (Per 2018 inspection)
Training includes induction and basic skills, but no specialist courses or funded qualifications mentioned.
Staff confirmed they received an induction... training appropriate to their roles... Most staff told us they had received supervision. (Per 2018 inspection)
Some staff did not wear face masks all the time, raising minor safety concerns.
Staff were not always wearing their face masks at all times. We discussed this with the registered manager. (2021 inspection)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews