Working at Nelson House
1-3 Nelson Road, Dudley, DY1 2AG
Operated by Quality Care Home (Midlands) Limited
21 bedsResidential homes
Workplace Score
4.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.2/10
Key Finding
"Staff feel well supported with enjoyable activities, but training gaps in end of life care and diabetes, plus weak infection control hold it back."
Safety & Risk
3/10
✕
There were no individual COVID-19 risk assessments for people living at the home or staff, and infection prevention and control policies (IPC) had not been followed. There were no appropriate areas to remove personal protective equipment (PPE).
Staff Culture
6/10
✓
Staff we spoke with told us they had informal supervision from the registered manager, however formal supervisions were not regularly conducted. They also told us that they felt well supported and listened to by the registered manager.
Staffing Levels
4/10
!
In addition to two care staff there was a cleaner and a cook. They were often supported by the registered manager to provide care throughout the day of inspection. We were told by the registered manager that this was a regular occurrence and they often supported staff providing care duties.
Training & Dev
3/10
✕
The training matrix identified that staff had no refresher training in end of life care or diabetes.
Management
4/10
!
There was a lack of oversight of staff recruitment procedures to ensure appropriate pre employment checks were completed and recorded in staff files. The provider was not following their own policies to ensure that supervision was timely and relevant for staff.
Programmes
5/10
!
Per 2018 comprehensive inspection: People enjoyed arts and crafts lady visits, dancing, music, indoor bowls, Pets as Therapy groups, theatre trips, and garden time.
Points to consider
Staff lack refresher training on key topics like end of life care and diabetes for residents who need it.
The training matrix identified that staff had no refresher training in end of life care or diabetes.
Infection control is weak with no COVID risk assessments, bad PPE disposal spots, and no cleaning checks.
There were no individual COVID-19 risk assessments for people living at the home or staff... no appropriate places for staff to discard used personal protective equipment (PPE) close to where care was given... Audits for cleaning were not completed.
Manager often jumps in to do care shifts with the two carers and cook, so everyone is stretched thin.
They were often supported by the registered manager to provide care throughout the day of inspection. We were told by the registered manager that this was a regular occurrence and they often supported staff providing care duties.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews