Last updated: 10 February 2026
"Staff feel well supported with good training, positive culture and retention, excellent infection control and extensive activities, although they get busy at times with some agency cover."
Per 2022 IPC inspection: Assured provider preventing infections, using PPE effectively, accessing testing, managing outbreaks, and following vaccination guidance; minor issues fixed immediately.
Per 2019 comprehensive inspection: Staff told us they felt well supported; positive culture with good relationships praised by residents, relatives and staff.
Per 2019 comprehensive inspection: There was good staff retention and enough of the provider's own employees but sometimes used temporary staff from an agency; staff commented they were often busy.
Per 2019 comprehensive inspection: Staff had induction, ongoing training updates, formal appraisals, support for vocational qualifications, and 'champions' cascading external training.
Per 2019 comprehensive inspection: People using the service, their relatives and staff liked the registered manager and found them approachable. They felt the service was well-led.
Per 2019 comprehensive inspection: Two full-time activity coordinators provided extensive programme of cultural activities, school reading project, community trips, and 'magic table' technology.
Staff numbers are generally enough but staff say they get busy at times like mealtimes and agency staff cover some shifts.
Per 2019 comprehensive inspection: Some people and their relatives commented that there was not always enough staff on duty. The staff commented they were often busy and found it hard to meet people's needs. The provider sometimes used temporary staff sourced from a recruitment agency to provide cover for staff absences.
AI Generated
Last inspected: June 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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