Working at Neave Crescent
73A-B, Romford, RM3 8HN
Operated by Avenues London
10 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Strong safety practices and supportive management with a positive culture, although reliance on bank staff and basic training are drawbacks."
Safety & Risk
8/10
✓
Staff were trained in safeguarding and knew what to do if they suspected abuse... Medicines were managed safely... Administration records were audited... Lessons were learned when things went wrong.
Staff Culture
7/10
✓
People, relatives and staff were happy with how the service was managed... One staff member said, '[I receive supervision] once a month... [I feel] 100% supported.'
Staffing Levels
6/10
✓
There were enough staff employed to meet people's needs... The service maintained a list of bank staff, many of whom had been full time staff previously.
Training & Dev
6/10
✓
Staff were trained to do their jobs... All staff were required to be trained in medicines administration, basic life support and equality and diversity as well as other topics. Staff received supervision and appraisals.
Management
7/10
✓
Relatives and staff spoke positively about the management... 'They're a good leader, a lovely person.' The registered manager was open and honest... and actively sought feedback.
Programmes
6/10
✓
People were supported to take part in activities they enjoyed including going on holiday... We observed staff working with people to make Mother's Day cards and also playing inclusive games with people.
Points to consider
Staffing is adequate but they rely on bank staff to cover absences, even if some are familiar ex-colleagues.
The service maintained a list of bank staff, many of whom had been full time staff previously.
Only standard training like meds and safeguarding, no specialist courses or funded qualifications.
All staff were required to be trained in medicines administration, basic life support and equality and diversity as well as other topics.
Activities are regular with outings and crafts but no dedicated coordinator or specialist programmes to make the role more varied.
Each person had activities calendars which staff followed... We observed staff working with people to make Mother's Day cards and also playing inclusive games.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews