Last updated: 10 February 2026
"Supportive managers, strong training and a close team, but uncertain staff retention and limited activities hold it back."
Staff had received safeguarding training and... could describe the different types of abuse and the action they would take... Following the recent incident... records to confirm the issue had been discussed with the safeguarding team.
Staff told us they worked well as a team and received good support. 'We support each other very well and are a close team'
Staffing levels were assessed, dependent on the number of people using the service and level of risks... staff... confirmed this was what happened in practice and they felt staffing levels were appropriate.
Staff... received more specialist training in areas specific to the needs... mental health awareness, mental health first aid and mental capacity. Staff were also supported by regular team meetings, supervision and appraisal
Staff told us both the registered manager and service manager were supportive of them in their roles and approachable. 'The registered manager is great... both really approachable and you can call them anytime'
Staff... facilitating a drop in session at the local mental health centre... hoping to develop and expand this further, so trips could be organised... working with other support groups including one for ex-service people.
Staff numbers match the low needs of this independent crisis service, but no details on staff staying long term or using agency workers.
staff they confirmed this was what happened in practice and they felt staffing levels were appropriate.
Community drop-ins and an inspiration wall add some variety, but no regular activities coordinator or specialist programmes to enrich shifts.
Staff working at the service had been looking into different initiatives... facilitating a drop in session at the local mental health centre... The service also had an inspiration wall...
AI Generated
Last inspected: April 2016
Management Quality
Well-led: Good
Direct feedback from current and former employees

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