Working at Nazareth House - Manchester

Medicines were stored safely and securely. Staff completed training and were assessed... The service completed audits and had identified shortfalls; the appropriate action was taken... We found one person had not had their topical creams applied as prescribed... The correct processes were not always followed for people who were having their medicines given covertly... We recommended the provider continues to monitor the management of medicines.

Staffing levels and recruitment were safe... Massive improvements in staff continuity. In the past the residents didn't know who would be looking after them from one day to the next, but it has definitely improved a lot in recent months; There seems to be more regular staff now and not as many agency workers.

Training, development, and one-to-one supervision for all staff had improved... We've had refresher training for things like moving & handling, dementia awareness and use of fluid thickeners. Improvements were still ongoing to establish an effective clinical skills and continuous professional development framework for nursing staff.

People were regularly involved and consulted about social activities. This included bringing in a wide range of external community groups, performers and entertainers. This resulted in a rich and diverse programme of year-round activities, events, and celebrations... We observed the latter end of a communal music and singing session.