Last updated: 10 February 2026
"Stable staffing and approachable managers create a positive culture where staff feel valued, although minor medicine stock issues were spotted and fixed during the visit."
People were safe and protected from the risk of harm. Risks were appropriately identified, assessed and managed. Staff were safe to work with vulnerable people and appropriate safety checks had been made.
There was a positive culture at the service that achieved good outcomes for people. A staff member said, 'We now have a stable staff team and we feel motivated and valued.'
The registered manager said, 'We no longer rely on agency staff and have a stable team of our own staff.' There were enough staff employed and people told us they did not have to wait for staff to support them.
People and their relatives were confident in the management team at the home and praised how approachable they were. A staff member said, 'We never feel alone... They are both very hands on.'
Small issues with medicine stock checks and cream records that inspectors spotted and fixed right away during the visit.
We noted a reconciliation issue around the availability of some medicines and the recording of the opening of time-sensitive creams. These matters were resolved at inspection.
AI Generated
Last inspected: July 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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