Working at Nazareth House - Hammersmith

Some care plans miss relapse risks for long-term conditions, and turning charts aren't always completed properly.

we noted that a risk of relapse still remained and there were no recorded relapse indicators for staff... repositioning charts were not always being consistently filled in by day staff.

Activities coordinator runs a basic timetable of games, music, and bible groups, but residents say not enough or enjoyable.

people continued to make complaints about activities provision... 'There are no activities, we just sit here all day' and 'The use of the garden is very limited.'

Only standard annual training and induction, no specialist courses or funded qualifications mentioned.

The provider implemented an annual system of training for staff... Staff were provided with enough training and supervisions to help them carry out their duties.