Working at Nazareth House - East Finchley

Medication stock counts do not always match records, risking missing tablets or wrong doses.

We found 5 lots of medicines where the stock levels were incorrect. The MAR record had recorded there were 90 tablets remaining but there were actually 78.

Quality checks missed ongoing issues like gaps in care records and medication errors.

The provider’s quality assurance audits and checks had failed to identify these issues... Medicines audits failed to identify the concerns we found in relation to medicine stock checks.

Some staff feel their workload is too much for one person without enough support.

A staff member said, 'There used to be two people do my job and this is just too much work for one person.'