Last updated: 10 February 2026
"Strong team culture and safety practices shine through, but unclear staff retention and unstructured activities are drawbacks."
Per 2020 IPC inspection: Assured provider was using PPE effectively, accessing testing, managing outbreaks; per 2019: Staff understood safeguarding, incidents dealt with appropriately, medicines managed safely.
Per 2019 comprehensive inspection: Staff told us they worked well together as a team, and there was good morale amongst them. One staff member said, 'We are like a family, we all help each other.'
Per 2019 comprehensive inspection: We checked staffing rotas against the providers dependency tool and found there were always more staff on duty than the tool identified.
Per 2019 comprehensive inspection: the provider had also supported staff in obtaining other training provision. For example; diploma in health and social care.
Per 2019 comprehensive inspection: People, staff and relatives were highly complimentary about the managers. We were told the management team were approachable and responsive to any issues.
Per 2019 comprehensive inspection: People told us they enjoyed a range of activities. The home had liaised with a local organisation to look after duckling eggs for a week at a time. After the eggs hatched, the service encouraged people living in the home to stroke them, and support cleaning and feeding them.
Staff numbers meet needs and often exceed minimums, but no details on agency use or long-term staff retention.
Processes and procedures were in place to cover shifts where needed. (Per 2019 comprehensive inspection)
Some varied activities like ducklings bring joy, but no activities coordinator or full structured programme mentioned.
People were given the opportunity to take part in a variety of activities. People told us activities had improved recently. (Per 2019 comprehensive inspection)
AI Generated
Last inspected: December 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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