Working at Nazareth House - Cheltenham

Not all staff finished their required training, and some say it's not enough for new care workers without experience.

The registered manager was aware that not all staff had completed their mandatory online training. This was being addressed... A member of staff commented they did not think it was sufficient training for staff who had no prior experience in care.

No proper activities programme mentioned, so the job is mostly routine personal care with just occasional suggestions arranged.

I have been able to suggest activities to the activities coordinator with contact details and she has arranged this.

Staffing is adequate but gets stretched at weekends and busy times like late afternoon on dementia unit.

Not as many staff at the weekends... we observed it was difficult for staff to always attend to people’s individual needs when people’s confusion increased, such as during the late afternoon.