Working at Naylorsfield and Hartsbourne
1-12 Besford Road, Liverpool, L25 2XD
Operated by Alternative Futures Group Limited
8 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Proactive management seeking feedback and excellent staff morale, but staff retention and activities programmes need improvement."
Safety & Risk
7/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events.
Staff Culture
8/10
✓
Staff told us, “Morale is super excellent” and “We are a team that doesn’t sit back, we are always looking to improve, and we have the best team since I have been here.”
Staffing Levels
6/10
✓
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
Training & Dev
6/10
✓
Managers made sure staff received training and regular appraisals to maintain high-quality care.
Management
8/10
✓
The Registered Manager, Learning Disability Nurse and Team Leaders were proactive in seeking feedback and opportunities to learn and improve the service.
Programmes
6/10
✓
Per 2020 comprehensive inspection: People living in Naylorsfield and Hartsbourne had full and varied timetables. Historically people had not had regular opportunities to develop friendships and participate in ordinary activities in the community.
Points to consider
Staffing levels meet needs safely, but nothing special about retention or low agency use is mentioned.
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
Staff get regular training and appraisals, but no specialist courses or funded qualifications are detailed.
Managers made sure staff received training and regular appraisals to maintain high-quality care.
Some community activities and personal goals are supported, but no dedicated coordinator or specialist programmes to vary the role.
The provider shared other examples of how they promoted people’s independence, for example, learning to drive and looking for employment.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews