Last updated: 10 February 2026
"Strong leadership and robust safety practices support a stable, motivated team, but basic activities and standard training hold it back."
Staff understood the need to protect people from harm. Medicines were safely stored with clear systems, incidents monitored and analysed with learning shared.
People were supported by staff who had been trained and were well motivated and supported. Staff told us and the records confirmed that team meetings were held.
There were sufficient numbers of staff available to keep people safe and meet their needs. The staff team was stable and they worked in a flexible way.
Training was provided on a range of areas including health and safety, first aid and food hygiene. Staff received regular supervision and observations of practice.
The manager provided strong leadership and was visible and accessible. The registered manager had an open leadership style and worked in a collaborative way.
People were supported to follow their own interests and hobbies. On the day of our visit we observed that both individuals went to the pub for lunch, one went shopping, the other planned a day out.
Basic outings like pub lunches and shopping, no activities coordinator or creative programmes to vary the role.
On the day of our visit we observed that both individuals went to the pub for lunch, they went to two different locations... One individual then went shopping for food... planning a day out.
Only standard mandatory training like health and safety and first aid, mostly online with no specialist courses or funded qualifications.
Training was provided on a range of areas including health and safety, first aid and food hygiene. The majority of training was completed by eLearning.
Staffing is adequate and stable but nothing special, sufficient numbers with no mention of light workloads for personalised care.
There were sufficient numbers of staff available to keep people safe and meet their needs. The staff team was stable.
AI Generated
Last inspected: March 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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