Last updated: 9 February 2026
"Effective leadership and a stable, flexible team with good safety and morale, although training relies on online basics and activities lack specialist programmes."
Staff were aware of their responsibilities to keep people safe... risks were identified... Medicines were safely stored and there were clear systems... Incidents and accidents were monitored and analysed by the registered manager.
Staff morale was good and staff told us that the service benefited from good team work. ... feedback from staff showed us that the registered manager had an open leadership style.
There were sufficient numbers of staff available to keep people safe and meet their needs. The staff team was stable and they knew people well. Staff worked in a flexible way to enable people lead a full life.
The majority of training was completed by eLearning and included areas such as health and safety, first aid and food hygiene. ... a number of staff were completing additional qualifications such as QCF but they had identified that this was an area which they could develop further.
The registered manager was new in post since the last inspection but had worked at the service for ten years... an effective leader who promoted a person centred culture... open leadership style and worked in a collaborative way.
People had good access to their local community and a range of interesting activities... going to college and ... regular employment... playing football... going out for lunch... hydrotherapy, and various off site activities such as cooking and drama... trip to London for the Chinese new year.
Staff do mostly online training for basics like safety and first aid, and extra qualifications need more work.
The majority of training was completed by eLearning and included areas such as health and safety, first aid and food hygiene. ... a number of staff were completing additional qualifications such as QCF but they had identified that this was an area which they could develop further.
Varied outings and hobbies like college and sports, but no specialist programmes or activities coordinator.
People had good access to their local community and a range of interesting activities... going to college... regular employment... playing football... hydrotherapy... cooking and drama.
AI Generated
Last inspected: February 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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