Working at National Star at Ledbury Road
1, Hereford, HR1 2SX
Operated by National Star Foundation
7 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Supportive hands-on management and safe practices create a friendly atmosphere, but limited activities and occasional staffing shortages due to sickness hold it back."
Safety & Risk
8/10
✓
Staff had good knowledge of safeguarding; risks assessed and up to date; medicines managed safely with audits and competency checks.
Staff Culture
7/10
✓
Staff spoke with enthusiasm 'I love my job the management are very supportive'; relaxed and friendly atmosphere observed.
Staffing Levels
6/10
✓
Enough staff for individual support but 'sometimes due to staff sickness the staffing levels had dropped and there was a delay in agency staff arriving'.
Training & Dev
6/10
✓
All staff had induction with shadowing and Care Certificate; one-to-one meetings for development; staff felt well trained.
Management
8/10
✓
Relatives described manager as 'very experienced and very hands on. She goes out with people'; staff said 'management are very supportive' and felt clear about roles.
Programmes
4/10
!
People supported with hobbies such as 'swimming sessions and horse-riding'.
Points to consider
No activities coordinator or structured programme, so the role is mostly routine care with just basic hobbies like swimming.
Staff understood the importance of people having fulfilled active lives which included them taking part in hobbies such as swimming sessions and horse-riding.
Staffing is adequate but sometimes drops due to sickness with delays getting agency cover.
Sometimes due to staff sickness the staffing levels had dropped and there was a delay in agency staff arriving to support them.
Only standard induction and basic training like the Care Certificate, no specialist courses or funded qualifications.
All staff had received an induction which included shadowing more experienced colleagues and working towards the Care Certificate.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews