Working at NAS House
370 Bensham Lane, Croydon, CR7 7EQ
Operated by A Mungur
14 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Hands-on leadership keeps people safe with a consistent team of staff, but no dedicated activities programme and only basic training hold it back."
Safety & Risk
8/10
✓
People were safe at NAS House. Medicines were managed safely and people received their medicines as prescribed. The provider audited medicines stock and records and checked staff's competency.
Staff Culture
7/10
✓
Staff told us they felt valued and supported by the provider and encouraged to improve their working practice when required. Staff were asked for their views and feedback about the service through individual supervision and team meetings.
Staffing Levels
7/10
✓
There were enough staff to support people and meet their needs. Staff rotas indicated that a regular team of staff supported people at the service on a day to day basis which helped to maintain consistency in the care and support they received.
Training & Dev
5/10
!
Per 2020 comprehensive inspection: Staff received regular training in a range of topics to help them understand people's needs. Topics included mental health, safeguarding, medicines management and diabetes.
Management
8/10
✓
The provider was hands on, providing care and support to people on a daily basis, and led by example. They were kind and respectful to people and took a genuine interest in what people and staff had to say.
Programmes
3/10
✕
Per 2020 comprehensive inspection: Staff engaged people in activities they were interested in. We observed people playing card games with each other and staff and engaged in conversations.
Points to consider
No dedicated activities programme or coordinator, just basic games and what residents suggest
Based on recent feedback from people, activities had been planned based on people's preferences for these. Per 2020: We observed people playing card games with each other and staff.
Only basic training, no specialist courses or funded qualifications
Per 2020 comprehensive inspection: Staff received regular training in a range of topics including mental health, safeguarding, medicines management and diabetes.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews