Last updated: 10 February 2026
"Hands-on managers and a proud supportive culture where staff feel valued, but basic activities and standard training lack variety."
The provider had a proactive and positive culture of safety, based on openness and honesty. Lessons were learnt to continually identify and embed good practice.
Staff were proud to work for the service and said they felt supported by the whole management team.
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
Staff received regular supervisions and appraisals. All staff members completed full induction training.
Staff spoke very highly of the management team. They told us, “Managers work the same as us. They cook and clean and care. They care about us and the people here.”
A relative said, “They (staff) do bingo, quizzes, watch films and do arts and crafts (with people).”
Only basic activities like bingo, quizzes, films and arts and crafts, so the job is mostly routine personal care with little variety.
A relative said, “They (staff) do bingo, quizzes, watch films and do arts and crafts (with people).”
Just standard induction, safeguarding and infection control training, no specialist courses or funded qualifications.
All staff members completed full induction training. Staff had received up to date safeguarding training.
Staffing is adequate with enough skilled staff, but no details on low agency use or good staff retention.
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
AI Generated
Last inspected: November 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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