Working at Nairn House Care Home
7 Garnault Road, Enfield, EN1 4TR
Operated by Bupa Care Homes (AKW) Limited
61 bedsNursing homes
Workplace Score
3.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.5/10
Key Finding
"Staff feel supported with regular meetings, but no permanent manager, heavy agency use, and poor risk assessments hold it back."
Safety & Risk
3/10
✕
Assessments of people's skin integrity... and falls risks were not always completed correctly... This was a breach of regulation 12 (Safe care and treatment).
Staff Culture
5/10
!
Staff told us they felt supported in their role and were able to discuss any concerns with the manager. There were regular staff meetings.
Staffing Levels
3/10
✕
At the time of the inspection the home was using agency staff to help fill vacancies within the staff team... 'Everyday agency on the ground floor' and 'When the agency comes they don't know the floor.'
Training & Dev
4/10
!
We found concerns at the time of the inspection around some staff clinical knowledge. Particularly, around recognising the signs and symptoms of a diabetic person's high or low blood sugar level.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. A new manager had been in post for one month and had submitted an application to register.
Programmes
4/10
!
Whilst there was an activities coordinator and activities timetable in place, there was a lack of interaction or stimulation for people who remained in their rooms.
Points to consider
No permanent manager in place, and changes in managers are unsettling for staff.
At the time of our inspection there was not a registered manager in post... Whilst staff told us they felt supported, they felt the changes in management were unsettling. One staff member said, 'Like, recently, the change in management, sometime, one will go, and another will come.'
Lots of agency staff and vacancies mean you often work with temps who don't know the residents well.
the home was using agency staff to help fill vacancies within the staff team... 'The problem we have now is the staffing…Sometimes we have no regular staff, so they have to take staff from other floors. Everyday agency on the ground floor'
Risk assessments for falls and pressure sores are not always done right, which could put people at risk.
Assessments of people's skin integrity called 'Waterlow'... and falls risks were not always completed correctly and incorrect information provided... This placed people at risk of harm. This was a breach of regulation 12(Safe care and treatment)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews