Working at Myrtle Cottage

Hiring records for staff are incomplete, so it is not clear if all the right checks were done on new team members.

The registered manager did not have effective oversight of the staff recruitment process. The provider's recruitment team had not ensured comprehensive recruitment records were available for each staff member employed.

Some staff have not completed their required training, even after the manager spotted it in audits months ago.

Some staff needed to complete some of the provider's required training. The registered manager had identified this training requirement in the last 2 registered manager audits but had not addressed this at the time of the inspection.

Instructions for giving as-required medicines are not detailed enough and the managers' own medicine checks are out of date.

Some people's 'as required' medicine protocols were not sufficiently comprehensive to ensure staff would always know how and when to administer people's occasional medicines. The deputy manager had been giving medicines without an up-to-date competency assessment in place.