Last updated: 9 February 2026
"Staff love the positive culture and approachable manager, but staffing relies on regular bank staff and training is only standard."
However, we identified a lack of assessments in relation to hot surfaces such as unprotected radiators... The registered manager... immediately carried out a risk assessment.
Staff told us, 'I love working here, it is the best place I have ever worked. It is not like coming to work, it is a pleasure.' And, 'This is a lovely place to work. It is a nice team...'
There were sufficient staff on duty to meet people's needs. Staffing levels were achieved using regular bank staff.
Staff had received training in line with recommended best practice guidance, to ensure they had the skills and experience to support people with specific health conditions.
The manager is very approachable. If we are concerned about anything, for example, a safeguarding issue we have faith something will be done.
There was a varied range of social activities on offer. Staff encouraged people to participate in group and one to one activities of interest to the individual.
Staffing is adequate but relies on regular bank staff instead of a fully permanent team.
Staffing levels were achieved using regular bank staff. This ensured consistency of care for people.
Only standard training and some specialist updates, no funded qualifications or career development mentioned.
Staff had received training in line with recommended best practice guidance... Staff completed an induction training plan... Staff received supervision and annual appraisal.
Varied activities and community outings but no dedicated coordinator or specialist therapeutic programmes.
There was a varied range of social activities on offer. Staff encouraged people to participate in group and one to one activities... People had access to the local community with the use of a minibus.
AI Generated
Last inspected: April 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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