Working at Muston Road
70 Muston Road, Filey, YO14 0AL
Operated by The Wilf Ward Family Trust
4 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"High staff morale in a warm supportive culture and strong safety measures, but unclear staff retention and no activities coordinator."
Safety & Risk
8/10
✓
Per 2022 targeted inspection: Detailed risk assessments were in place... Staff had plentiful access to PPE and wore this appropriately. Staff had undertaken in-house training in relation to infection prevention and control.
Staff Culture
8/10
✓
Per 2018 comprehensive inspection: Staff morale was high and the atmosphere within the service was warm, happy and supportive. The culture of the service was open, honest, caring. Staff told us they felt well supported.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: There were sufficient staff employed to assist people in a timely way. Per 2022: The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: Staff had access to a range of training... as well as subjects specific to meet people's needs. Records showed staff had participated in additional training including topics such as epilepsy, management of challenging behaviour.
Management
7/10
✓
Per 2018 comprehensive inspection: The service benefited from strong leadership and enthusiastic managers. Staff told us they felt well supported by the registered manager.
Programmes
6/10
✓
Per 2018 comprehensive inspection: People participated in a wide range of activities within the service and in the community... Activities included attendance at social clubs playing snooker and darts, swimming and sporting events. Per 2022: People had access to a large garden with sensory areas.
Points to consider
Staffing covers one-to-one support needs, but no info on low staff turnover or temps being used.
Per 2018 comprehensive inspection: There were sufficient staff employed to assist people in a timely way. Per 2022: measures in place to mitigate the risks associated with COVID-19 related staff pressures
Daily outings, social clubs and sensory garden add variety, but no activities coordinator or special named programmes.
Per 2018 comprehensive inspection: People each had their own personal timetable of activities and outings... one-to-one activities... social clubs, snooker, darts, swimming
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews