Working at Muscliff Nursing Home

The manager confirmed, “There is a backlog of accidents from May 2025, I need to make time to review them.” We found 10 of the 12 care plans we reviewed, contained incorrect information relating to people’s health conditions, including risks of choking and risks to skin integrity.

People and staff did not always feel they could speak up and that their voice would be heard. There continued to be a high level of stress and anxiety within the staff team.

Records documented staff had continued to raise concerns relating to the care of people and insufficient staff on duty.

The provider stated the action taken regarding further training for staff in core care skills such as moving and handling, had still resulted in some instances of poor practice.

The leadership of the service was unstable, with a high turnover of managers and vacancies. The provider’s failure to implement a consistent leadership team had contributed to a continued breach of regulations.

One person said, “I want to stay living here, because it is comfortable but there is never anything to do. I go to bed not wanting to wake up until next week because the nights and days are so long and there is just nothing to do”