Last updated: 10 February 2026
"Staff praised the manager and built positive relationships with residents, but lower staffing evenings and weekends reduced flexibility to support people."
People's medicines were administered safely; accidents and incidents were responded to appropriately; staff trained in safeguarding. Water temperatures too high but addressed immediately.
Staff had developed positive and supportive relationships with people. People said, 'Staff have been helping me... Staff are really supportive. I really like it here.'
Staffing levels were safe to meet people's needs. However, they were lower at evenings and weekends which meant staff had less flexibility to support people.
New staff completed an induction programme and mandatory training. Staff received support and supervision. The registered manager was working to ensure all staff received supervision and an annual appraisal.
The registered manager understood the regulatory requirements and reported information appropriately; people spoke positively of the registered manager, saying '[Registered manager's name] is great. They're sound, fair'.
People were supported to access leisure and education services in the community where possible; we spoke with the activities co-ordinator.
Staff numbers are safe overall but lower on evenings and weekends, so shifts feel busier with less flexibility to help people.
they were lower at evenings and weekends which meant staff had less flexibility to support people. We recommend the provider review their systems to ensure appropriate staffing levels are maintained.
Only standard mandatory training and induction with some supervision, no specialist courses or funded qualifications.
New staff completed an induction programme and mandatory training... Staff received support and supervision.
Activities limited to community outings and education access with a coordinator, no specialist programmes or innovative approaches.
where possible people were supported to access leisure and education services in the community... the activities co-ordinator
AI Generated
Last inspected: September 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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