Working at Murdoch House

Risk assessments were consistent and clear and the guidance that staff should take to mitigate risks was accurately recorded and had improved since the last inspection. Staff reported they felt confident the management team would act on any concerns reported to ensure people's safety.

Both staff and people felt that there were enough staff on a day to day basis to support people's needs. We saw staff responded to people's request in a timely manner for support during the day of the inspection.

All staff had received safeguarding training. All staff had received training in infection control and followed the provider's policies and procedures. Only trained, senior care staff were administering medication and their competencies were reviewed annually.

Staff felt listened to and supported. One staff member said, 'Management is very supportive, and I am happy to go to them at any time…they have supported me with my extra needs, and I would feel confident that they would listen to any concern I raised.'