Working at Murach House
116A Reigate Road, Epsom, KT17 3BX
Operated by Kisimul Group Limited
6 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Approachable management and positive culture support staff with relevant training, but staffing relies on bank staff and activities lack specialist programmes."
Safety & Risk
8/10
✓
People were protected from the risk of harm as systems were in place... Staff had a clear understanding of how to safeguard people... Medicines were managed well... Accidents and incidents were monitored and reviews included looking at what could have been done differently.
Staff Culture
8/10
✓
There was a positive culture throughout the service... Staff told us, 'We work as a team, we come together with a shared ethos.' Staff told us they felt supported... and received regular supervision.
Staffing Levels
6/10
✓
Sufficient skilled staff were deployed... Staff told us they felt there were sufficient staff... The provider had a number of services close by. The services had together built a bank of staff who were available to cover shifts when required.
Training & Dev
8/10
✓
Staff had received a comprehensive induction and training... all staff had completed specialist training in areas including autism, epilepsy, positive behaviour support and physical intervention. Staff told us that they found this useful and relevant to their role.
Management
8/10
✓
Relatives and staff told us the service was well-led and that the management team were approachable. Staff told us they felt supported in their roles and were involved in the development of the service.
Programmes
6/10
✓
Each person had an individual activity programme in place which was designed around their needs... Activities included attending college, shopping, trampolining, eating out, walks, aromatherapy and visits to places of interest.
Points to consider
Staffing levels are sufficient but they use bank staff from nearby services to cover some shifts.
The provider had a number of services close by. The services had together built a bank of staff who were available to cover shifts when required. Rotas viewed confirmed this was the case.
Activities offer variety like outings and home games but no named specialist programmes or innovative approaches.
Activities included attending college, shopping, trampolining, eating out, walks, aromatherapy and visits to places of interest. People were supported to pursue their individual interests such as music and tablet devices.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews