Last updated: 10 February 2026
"Visible management and supportive culture where staff feel valued, but no structured activities programme and only basic training hold it back."
Safeguard concerns were documented, with evidence to support the provider sought guidance and worked with multiple agencies to protect people and resolve any incidents.
Staff said they felt supported and were able to ask for help when needed. They felt able to raise issues and concerns and were confident they would be dealt with.
The service had enough care workers to support all people could take part in their scheduled daily activities and attend appointments as required.
Records showed that care workers had completed an induction period and job shadowing at the beginning of their employment.
Management was visible in the service and took a genuine interest in what care workers and people had to say.
People were supported to maintain social relationships, to follow interests and to take part in activities that were socially and culturally relevant to them.
No activities coordinator or structured programme, so the role is mostly routine personal care with basic support like cooking and occasional outings.
People were supported to maintain social relationships, to follow interests and to take part in activities that were socially and culturally relevant to them.
Staffing is adequate but nothing special, with no details on low agency use or strong team retention.
The service had enough care workers to support all people could take part in their scheduled daily activities and attend appointments as required.
Only standard induction and mandatory training, no specialist courses or funded qualifications.
Records showed that care workers had completed an induction period and job shadowing at the beginning of their employment.
AI Generated
Last inspected: February 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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