Working at Mulgrave House Nursing Home
9-11 Springfield Street, Leeds, LS26 0BP
Operated by Rothwell Care Home Limited
34 bedsNursing homes
Workplace Score
3.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.6/10
Key Finding
"Great activities and programmes for residents, but poor medicines safety, staff shortages, and distant management pull the workplace down."
Safety & Risk
2/10
✕
Medicines were not always managed safely. For example, eye drops were observed stored in the medication trolley, despite being a medication that requires refrigeration, and out of date medicines were found in the medicines room.”
Staff Culture
4/10
!
We received mixed feedback from staff regarding their wellbeing. Some staff told us their wellbeing at work had not been considered and the leader’s approach was inconsistent.”
Staffing Levels
4/10
!
Staff gave mixed feedback regarding staff numbers, and some told us there were times in the day where there were staff shortages and it was more difficult to meet people’s needs.”
Training & Dev
3/10
✕
Some staff had not participated in supervision sessions and/or an annual appraisal. In addition, some staff had not had their practice competencies checked to ensure they were skilled to complete specific tasks. For example, administering medicines.”
Management
3/10
✕
Feedback from staff regarding leaders was mixed comments included, “The registered manager needs to be more involved with staff members” and “I think [the registered manager] needs to be more involved with staff and passing the information over.”
Programmes
6/10
✓
The well-being coordinator ensured a wide range of activities were available to suit people’s individual needs and preferences. Comments included singer visits, themed days, baking, and outings.”
Points to consider
Medication safety is poor with errors like out of date medicines, wrong storage, and creams or drops not given correctly.
eye drops were observed stored in the medication trolley, despite being a medication that requires refrigeration, and out of date medicines were found in the medicines room. Records showed creams had not been applied safely... one person was being administered drops meant for their mouth into their eye.”
Manager not hands-on or accessible enough, with poor oversight and communication that staff say needs big improvements.
The registered manager had failed to provide consistently effective oversight... Staff comments included, “I think [the registered manager] needs to be more involved with staff and passing the information over.”
Not always enough staff at busy times, leaving the team stretched and struggling to meet everyone's needs.
Staff gave mixed feedback regarding staff numbers, and some told us there were times in the day where there were staff shortages and it was more difficult to meet people’s needs. One staff member told us, “It’s busy after teatime... relatives told us, “I think they could do with some more staff”
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews