Last updated: 9 February 2026
"Supportive management, stable staffing without agency use, and positive culture, although activities lack a dedicated coordinator focusing mostly on one-to-one outings."
Staff understood abuse signs and reporting; risk assessments with people promoting freedom; medicines self-administered where safe with checks.
Staff were positive about their roles; 'Open and honest. They take time to listen'; ethos of inclusion and staff feel supported.
No agency staff members were used because staff must be proficient in British Sign Language. Sufficient staff with rotas shared four weeks in advance.
Staff told us provider was 'Red hot' at organising bespoke training; examples include nutrition training, induction with mentoring.
Staff told us '[registered manager] is brilliant. They are always there for advice and are always happy to help.' Regular one-to-one meetings and manager works care shifts.
Vegetable garden, chickens for eggs, individual outings like horse-riding, gym, archery tasters, community links with deaf society.
No dedicated activities coordinator or named specialist programmes, so the role is mostly one-to-one support for outings and independence rather than varied group activities.
People enjoyed individual leisure and social pursuits including horse-riding, shopping, gym; vegetable garden and chickens on site.
AI Generated
Last inspected: November 2016
Management Quality
Well-led: Good
Direct feedback from current and former employees

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