Working at Mulberry House
34 Claypool Road, Bristol, BS15 9QH
Operated by Milestones Trust
5 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Staff praised the approachable new manager and felt supported with good training and teamwork, but heavy bank staff use covering vacancies is a concern."
Safety & Risk
7/10
✓
People received their medicines safely... Staff were aware of their responsibilities in relation to safeguarding people who use the service
Staff Culture
7/10
✓
Staff felt supported and worked well as a team. Staff told us they enjoyed working in the home and there was good communication
Staffing Levels
5/10
!
The manager told us they were actively recruiting staff and had six vacant posts... On both days of the inspection, 50% of the staffing was bank workers
Training & Dev
7/10
✓
Staff had received appropriate training to enable them to support people effectively... Staff confirmed they had received regular supervision from their line manager
Management
7/10
✓
Staff spoke very positively about the new manager. Comments included, 'She is lovely, really approachable and helpful', 'She really does care about us and the gents living at Mulberry House'
Programmes
6/10
✓
People were supported to take part in regular activities in the home and the community... including social groups, arts and craft, bowling, visiting places of interest and shopping
Points to consider
Enough staff overall but half the team on shift days were bank workers covering six empty permanent jobs
On both days of the inspection, 50% of the staffing was bank workers... The manager told us they were actively recruiting staff and had six vacant posts
Activities are regular and varied but no specialist programmes or coordinator mentioned so days follow a standard pattern
People were supported to take part in regular activities in the home and the community... arts and craft, bowling, visiting places of interest and shopping
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews