Working at Mulberry Court
Mulberry Court, Gillingham, SP8 4RE
Operated by Salutem LD BidCo IV Limited
12 bedsResidential homes
Workplace Score
3.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.8/10
Key Finding
"Staff feel supported with good training and supervisions, but no registered manager, high staff turnover, and weak safety hold it back."
Safety & Risk
2/10
✕
Safeguarding policies and procedures were not fully embedded and staff had not always responded quickly enough to concerns... Risks to people’s health, safety and well-being had not always been assessed or... managed safely placing people at risk of avoidable harm.
Staff Culture
6/10
✓
Staff expressed: “Things much improved from previous manager... There is no longer a blame culture, rather one that looks for you to learn and improve”, “I feel supported and my views I put forward to help Mulberry Court and the people we support are actually taken into account. We now get regular meetings to air our opinions... feel like we can actually make progress and work as a team!”
Staffing Levels
3/10
✕
Turnover of staff remained high, which impacted on care delivery and meant people’s care and support had not always been safe and consistent... Lately there have been a lot of agency staff covering weekends.
Training & Dev
6/10
✓
Staff thought they had sufficient training to meet people’s needs and felt there were recent improvements in supervisions and support they received from the management team... everyone is currently up to date with regular supervisions.”
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. A new manager had been in post for 3 weeks at the time of inspection and intended to submit an application to register with us.
Programmes
2/10
✕
People and relatives told us that they were not able to go out and access the community as much as they would like and there was not enough stimulation during the day. Comments included: “There are still occasions when [our loved one] can’t leave the property because staff must stay on site...”
Points to consider
No permanent manager in place, as the new one started only 3 weeks ago and is not registered yet.
At the time of our inspection there was not a registered manager in post. A new manager had been in post for 3 weeks
High staff turnover and heavy use of agency workers covering shifts, which stretches the team and limits outings.
Turnover of staff remained high, which impacted on care delivery... Lately there have been a lot of agency staff covering weekends... agency staff who haven’t been to the service before, there is more of a struggle to assist [people] to go out
Safeguarding is not fully in place and staff sometimes miss signs of abuse or risks, putting people in danger.
Staff had not always recognised when abuse or neglect may be occurring and had not always responded quickly enough to concerns... people were at risk of avoidable harm
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews